Terms Of Service
MASH ECO Terms of Service
Last Updated: October 2026 | Version 2.4
By accessing, registering for, or using the MASH ECO platform, merchant dashboard, storefront hosting services, or integrated APIs, you enter into a legally binding agreement governed by these Terms of Service. If you do not consent to all conditions specified herein, you must immediately terminate access to the platform.
1. Platform Eligibility & Merchant Onboarding
To operate a merchant store on MASH ECO, you must be at least 18 years old and possess the legal authority to conduct commercial business under applicable laws. You warrant that all information submitted during onboarding—including trade registration, contact details, and banking information—is true, current, and verifiable.
2. Account Statuses & Super Admin Governance
MASH ECO enforces an automated store lifecycle management system to protect consumers, merchants, and platform integrity.Administrators maintain systemic authority over merchant store states:
Your storefront is fully public, indexed, and accepting buyer checkouts. The merchant retains unrestricted read-write access to add products, modify themes, dispatch courier orders, and process payments.
The public storefront is offline. The merchant retains access to the dashboard to configure settings, upload products, map domains, and select an active subscription package before launch.
Triggered by subscription expiration or policy investigation. The public storefront is taken offline. The merchant dashboard operates in Read-Only Mode: the merchant can view past orders, customer databases, download reports, contact support, and settle invoices, but creating or updating products and order dispatch is strictly locked.
Enforced for severe compliance infractions, fraud, counterfeit electronics, or platform abuse. All access to the merchant dashboard and public storefront is revoked immediately and permanently.
3. Prohibited Products & Acceptable Use Policy
Merchants are strictly liable for items listed on their store. Selling or promoting any of the following will lead to immediate store suspension or ban:
- Counterfeit electronics, knock-off hardware, or pirated software/firmware.
- Unauthorized hazardous chemicals, unlicensed weapons, or illicit pharmaceuticals.
- Material that infringes third-party copyright, trademarks, or violates national cybersecurity laws.
- Performing automated scraping, denial-of-service attempts, or reverse-engineering platform source code.
4. Subscription Plans, Quotas & Financial Terms
- Quotas & Features: Product catalog caps, staff permissions, and custom domain mapping are determined by your active plan tier.
- Billing & Renewals: Subscriptions are billed in advance on recurring monthly or annual billing terms.
- No-Refund Policy: Software-as-a-Service fees are non-refundable once an active billing cycle has begun. Pro-rata credits may be issued under catastrophic platform downtime.
5. Integrated Logistics & Courier Automation
MASH ECO provides direct API connectivity with logistics partners including Steadfast, Pathao, and REDX. Once an order is forwarded to a courier, parcel handling, cash-on-delivery (COD) collection, and delivery fulfillment are managed between the merchant and the logistics provider. MASH ECO assumes no liability for courier transit delays, damaged goods, or courier fee disputes.
6. Voluntary Account Deletion & Termination Procedure
Merchants retain the right to terminate their store subscription and permanently delete their account at any time:
- Submission of Request: Initiation can be requested via Dashboard Account Settings or by written notice from the verified owner email to
[email protected]. - Settlement of Pending Transactions: The merchant must deliver all open customer orders, resolve return requests, and settle outstanding subscription fees prior to final deletion.
- Permanent Data Erasure: Account deletion is permanent and irreversible. All products, order records, and store configurations will be permanently erased and cannot be restored.
- Irrevocable Cascading Deletion: Upon authorization, the custom domain mapping and SSL cert are released, subdomains are unassigned, and database records across products, categories, orders, staff, and Cloudinary media are permanently eradicated.
7. Limitation of Liability
MASH ECO provides its e-commerce platform and cloud services on an "as-is" and "as-available" basis with a 99.9% uptime objective. In no event shall MASH ECO be liable for lost profits, indirect damages, courier delays, or payment gateway outages. Total liability under any circumstance is capped at the total subscription fees paid by the merchant in the preceding 3 months.
8. Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.